Support

Contact

Email support@viperai.co. A human reads it; expect a reply within two business days.

Need a person right now?

If you're in the middle of something scary and can't wait for email, the AARP Fraud Watch Network Helpline is free, run by trained volunteers, and open to everyone (you don't need to be a member): 877-908-3360, Mon–Fri. If money just left your account, call your bank's fraud line first — use the number on the back of your card.

Already been scammed?

First hours matter: call your bank's fraud line and ask them to reverse or recall the payment — wire recalls have a narrow window.
Paid with a gift card? Call that card's company and ask them to freeze it. Keep the card and the receipt.
Report it at IdentityTheft.gov — the government's tool builds you a personal recovery plan — and at reportfraud.ftc.gov (the checker on the home page will draft that report for you).
Place a free fraud alert or credit freeze with all three bureaus: Equifax, Experian, TransUnion.
Beware "recovery" calls promising to get your money back for a fee — that's the same scammers coming back.
None of this is shameful. These operations are professional and they fool careful people every day.

Subscriptions & billing

Viper Pro is billed by Apple. Manage or cancel in Settings → your name → Subscriptions on your iPhone, or from Viper's Settings → Manage subscription.
Bought Pro but it isn't unlocked? Viper Settings → Restore purchases.
Refunds are handled by Apple at reportaproblem.apple.com.

Common questions

Out of messages? The free allowance resets daily. Pro raises it to effectively unlimited.
Mic button does nothing? iPhone Settings → Privacy & Security → Microphone / Speech Recognition → allow ViperAI.
Erase everything? Viper Settings → Delete my data. Device and server, gone.

Report a problem with a reply

If Viper says something off, email the conversation to support@viperai.co — the tone safeguards get tuned from real cases.